Assessment Solutions
  • Get your login_Id and password from your school or institute, if they have taken the program.
  • Visit the site (NOT on
  • From 'Check your system' link on above page, verify the following to ensure that your system is compatible.
  • Check that you are using a compatible browser.
  • Check that your system's time zone is correct.
  • Check that your camera view is visible. If not, check the instruction below to make it active.
  • Check that formulas are getting displayed on your device.
  • Check that the ID is working in advance, not just before the exams.
  • Attend the questions without any disturbances. Subjective answers can be either typed-in or written on paper and a phtoto can be taken and uploaded.
  • Submit the test when finished.
  • It is advisable to install Firefox browser and take the test in that as some default browsers do not support camera, formulas etc.

    Not able to login:
  • Check you are logging to (not
  • Check you are entering the correct login_Id and password.
  • Password is case sensitive, pls enter exactly as given.
  • Still getting 'invalid credentials', your login ID may not be active, wait up to 8 hours before the test or contact your school or institute.

  • Wrong Date and Time shown for the test OR Test getting automatically submitted on login:
    (This happens if the time zone of the device is wrong on your system.)
  • Check that the time zone and time is correct in your system.
  • If you are in India, time zone should be UTC+5.30 Chennai, Kolkata...
  • Test may get submitted automatically because of time zone issue. You may request your teacher to restart the test for you after resolving the issue.

  • Camera not working:
  • Give permission for camera to '' when asked. If permission was denied by you by mistake, unblock it from settings>privacy/ site permisions>camera.
  • Install and use the latest version of Firefox, Edge or Chrome and check it is working.
  • MI / Redme default browser is not supported, please install supported browser.
  • Native browsers of other phones may not be supported.
  • If you are using an old phone, change the device.
  • Uninstall any applications that may be blocking your camera.
  • Use full versions of Browsers not the light/webview versions.
  • If one browser has a problem, try another one.
  • Some mobiles like MI phone uses a native browser which looks like chrome, but has camera accessibility issues.

  • Test not visible on the dashboard:
  • Test may not be allocated to you by your teacher. Please speak to your teacher/institute.
  • Test may get assigned late too hence, wait till 2 hours before the test.

  • Test not starting/Test launch button not active:
  • Check that the date and time of the test is correct.
  • Check that the time and timezone of your device is correct.
  • Logout and refresh the login page and then re-login to the test.
  • If the test got finished or expired, contact your teacher to re-start the test.

  • Test getting automatically submitted:
  • Your device timezone or time may not be correct. Please go to the 'Date and time' settings of your device and change the time zone to UTC+05.30 Indian time. After setting the time zone, set the time also correctly.
  • You may be attempting the test after the time of the test is over, in which case it will automatically submit the test.
  • If a test is submitted by mistake, you can request your teacher to resume/restart/reschedule the test.

  • Pictures not showing in your questions:
  • Internet may be disrupted, please check your internet connection.
  • You can login again and resume the test after connecting to internet.

  • Formulas not showing in your questions:
  • Your browser is not supporting formulas. Check your system from the login page and switch to a browser which displays formulas

  • Front camera goes blank after answer photo is taken:
  • You are using a browser or an old device which is not able to switch back to the front camera after a photo is taken. Change your browser or phone and check.

  • Issue in uploading answer photos or pdfs:
  • Ensure your net conection is good and fast, uploading photos need a good net connection.
  • Please keep the camera resolution/picture size low. (3 mega pixels would be good enough)
  • Try with the attach file option, which also will open the camera if you are using Chrome browser.
  • You may also try with another browser. (Firefox, Edge or Chrome)
  • If still face a problem, exit the test, logout and try again or try from another device.
  • If you are uploading a PDF, try to keep the size small (You may use 'Adobe Scan' app to scan PDFs). Practice how to use the scan app in advance.

  • Error on submit:
  • Internet may be disrupted. Re-login again and submit the test from the same device.
  • If required, teacher can 'resume' the test for you to re-enter and submit the test. Contact your teacher.

  • Following browsers are known to be not supporting camera and other functinalities:
  • Redmi/MIUI Browsers
  • Chrome WebView 62
  • Android Browser 6 and older
  • Some other native and non-standard browsers

  • How to solve :
  • Use Firefox, Chrome or Edge. (Install full versions not light/webview etc) and check that your camera is working, time zone and time is correct and formulas are displayed.
  • If one browser is giving a problem for any of the above, try another one.
  • Use newer phones in place of very old ones.

    External Links:

    Solving Google Chrome camera issues

    Firefox Camera settings

    Windows10 Webcam settings

    Test your Webcam and know the supported browsers



  • Login prior to the exam and check that your system is working fine.
  • 'Check your system' from the login page link and ensure that your camera is working, time zone and time is correct and formulas are displayed.
  • Ensure you are in a room without disturbances and well lit.
  • Allow camera access to the site when you login for the first time. Ensure camera is active through out the exam.
  • Keep the notifications off in your device as it may get counted in cheating attempts.
  • Focus on your test and answer your questions diligently, without any other distractions.
  • Keep your device in a proper angle for the teacher to see your camera view properly.
  • Try to take the answer sheet photos in portrait mode and keep the camera resolution low (around 3 to 5 megapixel)
  • In case you exit the test by mistake, re-login and resume the test within the test duration.
  • Go through the detailed instructions and video links given below.



  • Do not try to check your books or notes. Your actions are being monitored live.
  • Do not use headphones or speak to anybody while taking test. Your audio is being monitored and getting recorded.
  • Do not hide your camera or have any camera blocking apps installed. Your camera feed is recorded for later checking. If your camera view is hidden, teacher can recheck the feed and take corrective actions as per school policies.
  • Do not try to browse for answers, your deviations from the test window is being tracked and your test could be terminated. You may get warning messages teachers get notified of such actions and can terminate your test without notice.
  • Nobody else should be there in the room where you take the test.
  • Do not close the browser without submitting the test as your last answers would not have got saved, it gets saved automatically every 3 minutes.
  • Don't be in your home casual dresses; be properly dressed. Know that you are being watched live.
  • Above actions may lead to negative marks or even termination of the test as per school policies.


    More Instructions:

    Please go through detailed instructions from: DETAILED INSTRUCTIONS



    YouTube Videos:

  • How to take a test online: Taking a Test

  • Taking a test on mobile as explained by a student: Taking a Test on mobile

    Check the test and result screens from: Student Interface Screens


    For further doubts or clarifications mail us on

    Disclaimer: Test related metrics shared with school and teachers are for information purpose only. Any further action taken is at the sole decreation of the school. Lovemytest won't be responsible or answerable to students or parents for any acctions taken by school.